Terms of Service
Last Updated: Nov 20th 2025
Welcome to Brick Ratio Solutions (“we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your use of our website brickratio.ai, our AI-powered receptionist and chatbot systems, automation services, and all related products offered by Brick Ratio Solutions.
By using our services, you agree to these Terms.
If you do not agree, do not use our website or services.
1. Business Information
Brick Ratio Solutions
1316 Curlyleaf Way
United States (North Carolina)
Contact Email: [email protected]
2. Description of Services
Brick Ratio Solutions provides AI-powered business tools, including:
AI-powered receptionists, chatbots, and communication agents
Lead follow-up and message automation
SMS/voice/chat workflows
CRM automation using GoHighLevel (GHL)
Automation workflows built using n8n
Appointment booking automations
Done-for-you setup and customization
Subscription-based access to AI workflows and tools
Pricing varies by client depending on scope, services, and integrations.
We may update or modify the features of our services at any time.
3. Eligibility
Our services are available only to businesses.
By using our services, you confirm that:
You are at least 18 years old
You are using the services on behalf of a business or organization
You have the authority to enter into this agreement
You operate in compliance with all applicable laws
You do not operate in prohibited industries (including but not limited to adult content, illegal activity, or high-risk regulated industries)
We may refuse service at our discretion.
4. Payment Terms
A. Billing
We offer monthly subscription plans.
Some services require setup or onboarding fees.
Billing is processed securely through Stripe.
B. Free Trials
We may offer free trials. Trial details vary depending on the plan.
C. Refunds
All payments are non-refundable.
Subscriptions continue until canceled.
D. Cancellation
You may cancel your subscription at any time.
Cancellations take effect at the end of the current billing period.
E. Non-Payment
We may suspend or terminate accounts for failed or overdue payments.
5. User Responsibilities
Users must agree to the following:
A. Lawful Use Only
You may not use our services for:
Illegal, fraudulent, or harmful activity
Harassment, abuse, or discrimination
Scams, misleading information, or deception
B. Prohibited Messaging
You must not:
Send unsolicited SMS or spam
Violate TCPA, CAN-SPAM, or telemarketing laws
Use AI to send harmful, abusive, or inappropriate content
C. Restricted Data
You must not input or upload:
Social Security Numbers
Medical or health information
Credit card numbers
Other sensitive personal data
D. Technical Restrictions
You must not:
Share or expose API keys
Attempt to reverse engineer, copy, or resell our systems
Interfere with the performance of our services
Misuse AI systems for harmful purposes
Violation of these responsibilities may result in immediate termination.
6. Company Rights
We reserve the right to:
Modify or discontinue services at any time
Upgrade or change pricing with notice
Terminate or suspend accounts for violations
Limit usage, message volume, or API capacity
Refuse service at our discretion
7. Intellectual Property
A. What We Own
Brick Ratio Solutions owns:
All software, automations, workflows, prompts, AI logic
Website content and branding
Any proprietary systems, scripts, or integrations
Users receive a license to use our systems only while subscribed.
B. What You Own
You retain ownership of:
Your business data
Customer/contact information
CRM data
Any content you upload to the system
C. AI Output Ownership
Clients own the outputs generated by AI inside our automations.
However:
AI outputs may be incorrect, incomplete, or biased
You agree that Brick Ratio is not liable for AI-generated errors
You must review and verify all AI outputs before using them
8. Limitation of Liability
To the fullest extent allowed by law:
Our services are provided “as is” and “as available.”
We make no guarantees about lead quality, booking rates, or business outcomes.
We are not liable for:
AI mistakes or inaccuracies
Lost revenue or missed opportunities
Damages arising from user error
Issues caused by third-party integrations
Business losses or indirect damages
Our total liability is limited to the amount you paid us in the past 12 months.
9. Termination
We may terminate an account if:
You violate these Terms
You misuse the AI systems
You engage in illegal or harmful activity
You fail to pay subscription fees
You may terminate your account at any time by canceling your subscription.
We may also terminate service with reasonable notice for any business-related reason.
10. Dispute Resolution
Any disputes will be handled under the governing laws of:
United States – State of North Carolina
You agree to resolve disputes through:
Mediation first, and if unresolved:
Binding arbitration in North Carolina.
Users waive the right to participate in class-action lawsuits.
11. AI-Specific Terms
By using our AI-powered services, you agree that:
AI may produce incorrect, outdated, or biased information
You must review and verify all AI outputs
AI cannot be used to generate harmful, abusive, or illegal content
You will comply with all third-party provider policies including:
OpenAI
Twilio
GoHighLevel
n8n
You will not input sensitive personal data
We may enforce usage limits for fairness and system stability
12. Changes to These Terms
We may update these Terms periodically.
When we make changes, we will update the “Last Updated” date at the top of this page.
By continuing to use our services, you accept the updated Terms.
13. Contact Us
If you have questions about these Terms, contact us at: